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FXNX
Open AccountOpen
Contact

Talk to the desk.

Channels

Pick the channel that fits.

Live chat, email, phone or Telegram. Pick what works — every channel reaches a real person on the desk.

24/5 · live

Live chat

Open the chat from any page or inside the Client Area. The direct route to a real agent during market hours.

Start a chat
Reply < 1h

Email

Written questions, documents, anything that needs a paper trail. We reply under an hour during market hours.

[email protected] Institutional

Phone

Direct line for institutional, IB and high-volume accounts. Book a call and we route you to the right desk.

Request a call Bot · instant

Telegram

Quick questions and agent alerts over Telegram. Link your account once and stay in the loop.

Open Telegram
Response times

Answers you can plan around.

We staff the desk to the markets, not to a call-centre clock.

24/5
Support window
Across MENA market hours
< 1h
Email reply
During market hours
Instant
In-app chat
Live agent, market hours
5
Languages
EN · ES · FR · FA · AR
Departments

Reach the right team directly.

Skip the queue. Email the desk that owns your question and it lands in the right inbox.

Compliance & KYC

[email protected]

Partnerships & IB

[email protected]

Press & media

[email protected]

Direct lines
Compliance & KYC[email protected]
Partnerships & IB[email protected]
Press & media[email protected]

One inbox per team. No tickets lost between desks.

How it works

What happens when you reach out.

No black box. Here's the path from your message to an answer.

01

Pick a channel

Chat, email, phone or Telegram — whatever fits the moment. They all reach the same desk.

02

We verify it's you

For anything account-specific we confirm identity first. Your funds and data stay protected.

KYC-safe
03

Routed to the right desk

Support, compliance or partnerships — your message lands with the team that can solve it.

Avg < 1h
MISA Regulated
LicenseBFX2025082
RegistrationSaint Lucia 2025-00128
Regulation & office

Regulated, and on the record.

FXNX is a MISA-regulated broker. The license, the registration and the desk behind it are all on public record.

MISA License BFX2025082

Regulated by the Mwali International Services Authority.

Saint Lucia 2025-00128

Company registration on public record.

Client funds protected

Funds segregated. Negative balance protection.

Istanbul desk · UTC+3

Operating hours UTC+3. Support 24/5 across MENA hours.

Self-serve first

Most answers are one search away.

Before you write in, check the Help Center first — accounts, funding, AI Agents and more.

Contact FAQ

Before you reach out.

Support runs 24/5 across MENA market hours. Live chat and email reach us directly during that window.
Contact FAQ
When is support available?
How fast do you reply?
Can I speak to someone by phone?
Phone is reserved for institutional, IB and high-volume accounts. Request a call and we route you to the right desk.

Which languages do you support?

English, Spanish, French, Persian and Arabic. Localisation is rewritten by native speakers, not machine-translated.

CFDs carry risk. Capital at risk. MISA regulated. 18+ · MISA License BFX2025082 · Saint Lucia 2025-00128